Laboratory Services Manager

Take the next step with Hastings Deering – where our people build something BIGGER.

We’re looking for an experienced Laboratory Services Manager to drive the evolution and delivery of our laboratory services, playing a key part in bringing our Asset Management strategy to life.

You’ll lead a high‑performing team, championing safety, efficiency, and profitability across the lab. Most importantly, the work you lead will directly enhance the reliability and uptime of our customers’ machines—creating meaningful impact every day.

What you’ll be doing:

• Lead, develop, and empower a high‑performing team through coaching, capability building, and technical training.
• Drive the strategic delivery and continuous improvement of laboratory services to meet business and customer needs.
• Oversee product and service development, ensuring quality, compliance, and operational excellence across all lab activities.
• Shape business planning and budgeting by contributing to forecasts, resource planning, and key operational priorities.
• Build and influence strong stakeholder relationships, ensuring clear communication and alignment across the organisation.
• Lead operational efficiency initiatives to enhance service reliability, performance, and overall business outcomes.

What you’ll need:

A successful teammate will have experience in:

• Advanced experience leading business units, driving strategic initiatives, and overseeing operational performance.
• Strong commercial acumen
• Proven capability in strategic planning
• Expertise in analysing current‑state processes, identifying gaps, and applying root‑cause and systems analysis to improve performance.
• Advanced experience in product or service development, including conceptualisation, evaluation, and requirements analysis.
• Bachelor’s degree (or equivalent experience) in a relevant field.
• 10–15 years of broad professional experience, including 6–10 years in leadership or management roles.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.
• On-Site Perks – Free on-site parking.

Interested? Here’s What’s Next:

If you’re interested in growing your career with a large OEM, we’d love to hear from you!


📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Brianna Smith – Brianna.l.smith@hastingsdeering.com.au



Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.